Privacy Policy

Bluejersey18 Technologies Private Limited and its affiliates, partners, successors, and permitted assigns (“Sportomic”, “we”, “us”, or “our”) are committed to safeguarding your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy (“Policy”) describes how we collect, use, share, and protect your personal information through our website (https://www.sportomic.com) , mobile applications (“App”), and all other products or services offered through our platform (collectively, the “Platform”).

By accessing or using the Platform, you agree to the terms of this Policy and provide your free, informed consent to the collection, use, disclosure, storage, and transfer of your personal information in accordance with this Policy and applicable data protection laws.

1. Scope of Application

This Policy applies to:

• Users who book sports venues
• Coaches and players participating in training or coaching modules
• Participants in events/tournaments
• Venue owners and partners
• Users who use the community chat, player matchmaking, and reward systems like Credits & Atoms

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

We use your information to:

• Process bookings and payments
• Enroll you in training, events, or tournaments
• Manage venue availability and schedules
• Match you with players or teams based on preferences
• Track and issue Credits & Atoms for gamified experiences
• Send transactional notifications via push, SMS, email, or WhatsApp
• Improve UI/UX using analytics
• Provide customer support and troubleshoot issues
• Enforce our Terms of Use and prevent misuse
• Comply with legal and regulatory requirements

4. Sharing of Information

We may share your information with:

• Venue partners (to confirm bookings, payments, and attendance)
• Coaches or event organizers (for event or training coordination)
• Payment gateways (e.g., Razorpay, PayU) to process your transactions
• Analytics tools (e.g., Google Analytics, Firebase) to track engagement
• Marketing tools (e.g., OneSignal, MoEngage/WebEngage) for customized notifications
• Customer support platforms (e.g., Zendesk) to resolve issues
• Legal or regulatory bodies when required by law

5. User Rights and Choices

You may:

• Access, correct, or update your personal data
• Withdraw your consent at any time by emailing help@sportomic.com
• Request deletion of your account and associated data
• Opt-out of marketing emails and notifications through your app settings

Note: Withdrawal of consent or request for deletion may limit access to certain services or result in termination of your account.

5A. Use of Anonymized & Aggregated Data

We reserve the right to anonymize and aggregate user data in a manner that does not identify any individual. Such anonymized data may be used for purposes including but not limited to:

• Research and development
• Product improvement
• Business intelligence and benchmarking
• Investor communications
• Internal reporting and planning

This data is used strictly in compliance with applicable laws and does not impact your personal privacy rights.

6. Security of Information

We use security safeguards like:

• SSL encryption
• 256-bit secure data transmission
• OTP verification
• Role-based access for venue operators and coaches
• Encrypted cloud storage and periodic vulnerability scans

Despite our best efforts, no system is 100% secure. You are advised to protect your account credentials and report any breach immediately.

7. Data Retention

We retain your data:

• As long as your account is active, and
• For a maximum of 7 years post-termination, as required for legal or audit purposes

Post-retention, your data is anonymized and used only for historical or analytical reporting.

8. Use of Cookies & Tracking Tools

We use:

• Session and persistent cookies
• Tracking pixels and analytics scripts to:
• Authenticate users
• Track activity
• Personalize content
• Improve app performance

You can disable cookies via your browser settings, but this may limit functionality.

9. Children’s Privacy

Our services are not intended for individuals below the age of 13. We do not knowingly collect data from minors. If you believe a child has submitted data, please contact us for immediate removal.

10. Cross-Border Data Transfers

Your data may be processed or stored on servers in India or outside, including jurisdictions that may have different data protection standards. In such cases, Sportomic ensures appropriate safeguards are in place.

11. Grievance Redressal

For concerns, contact:

12. Changes to This Policy

This Privacy Policy may be updated from time to time. We will notify you via app/email or update banners when material changes are made.

Last Updated: May 12, 2025