Frequently Asked Questions

Sportomic is the complete operating system for sports venues worldwide. We help turfs, courts, academies, and multi-sport arenas manage their operations through 9 integrated solutions. These include automated booking systems, academy management, player community building, and marketing tools. Everything venue owners need to run their facility professionally—from managing bookings to tracking payments to filling empty slots.

Sportomic is cloud-based and operates globally. We can set up your venue within 24 hours regardless of location. Currently active across Asia, Middle East, Europe, and expanding worldwide. Since Sportomic is fully cloud-based, there are no geographic limitations.

Sportomic supports 70+ sports including badminton, cricket, football, tennis, swimming, martial arts, yoga, fitness, pickleball, basketball, volleyball, squash, and more. We work with mainstream sports, combat sports, fitness centers, adventure activities, and niche sports. If your facility has slots, batches, courts, or bookings to manage—Sportomic works.

Sportomic works for all venue sizes. Our partners range from single-court facilities to large multi-sport arenas with 10+ courts. Small venues typically use 2-3 solutions while larger facilities use 6-8 solutions. You only use and configure what you need.

With Sportomic, you own your complete player database and relationship. There is no commission on bookings—ever. You have full control over pricing, policies, and operations. Sportomic is designed specifically for sports venue operations, with features like academy management, WhatsApp automation, and community building that go beyond simple booking systems.

Complete setup takes 24 hours from when you share your venue details to going live. This includes configuring your dashboard, setting up courts and pricing, training your team, and ensuring everything works properly before you start taking bookings.

You'll need basic venue details: name, address, contact information, number of courts/areas with their names, operating hours, pricing per slot, and your branding (logo if available). For academies, we'll also need batch information and fee structures.

No special hardware needed. Sportomic works on any smartphone, tablet, or computer with internet connection. You'll need WhatsApp Business for automated booking features, which we help you set up.

Yes. We can import your existing data from Excel sheets, registers, or other systems. This includes player information, student records, historical bookings, and payment data. We handle the data migration process during setup.

Every venue gets a live training session with their complete team, covering all features you'll use. We provide video tutorials, quick reference guides, and ongoing WhatsApp support. Response time is typically 5-10 minutes during business hours, 7 days a week.

Bookify is your central booking dashboard where you manage all court bookings in one place. You see real-time availability across all courts, create bookings, track payments, block slots for maintenance, and generate reports. Everything is color-coded (green for available, red for booked, yellow for blocked) so you can see your entire schedule at a glance. Works on mobile and desktop.

VenueBot is an AI-powered WhatsApp assistant that handles booking inquiries 24/7. When players message your venue's WhatsApp number, VenueBot shows them available slots, pricing, and lets them book directly. Confirmations are sent automatically. This eliminates 'Is 7pm free?' calls and allows bookings even when your venue is closed. You control which slots are bookable and set all booking rules.

PlayVerse helps you organize games, tournaments, and events to fill empty weekday or off-peak slots. You can host open games where solo players join and teams are formed automatically, run tournaments with bracket management, or organize fitness sessions. Instead of earning zero from empty courts, you earn per-person participation fees.

Coachify handles complete academy management—student profiles, batch scheduling, attendance tracking, fee management, coach assignments, and parent communication. Coaches mark attendance with one tap, parents receive automated fee reminders on WhatsApp, and you can track student progress and performance. Everything that used to require notebooks and Excel sheets is now in one system.

PlayCommunity helps you capture every player's contact information and organize them into WhatsApp communities. You can segment players by sport, skill level, or booking frequency, then broadcast announcements about empty slots, tournaments, or special offers. This converts one-time players into regular customers and helps fill last-minute cancellations.

MapBoost optimizes your Google My Business profile and local search presence. We help complete your profile with photos, correct information, and proper categories so you appear when people search 'badminton near me' or 'football coaching in [your area]'. This includes review management, regular posts, and ensuring your venue shows up on Google Maps.

BrandBox provides your venue with a professional booking website on your own domain (www.yourvenuename.com). Players can check availability and book directly without going through any other platform. This gives you complete control over your online presence and reduces dependence on third-party platforms.

SlotSync is for venues listed on multiple booking platforms. It pulls bookings from all sources into one Bookify calendar, preventing double-bookings. When a slot is booked on one platform, SlotSync automatically blocks it everywhere else. Essential for venues managing bookings across multiple channels.

LeadEngine captures enquiries from your website, WhatsApp, phone calls, and walk-ins, then automates follow-up sequences. It tracks which enquiries convert to bookings or admissions, identifies drop-off points, and helps you nurture leads systematically instead of losing them due to inconsistent follow-up.

Yes. You can customize booking rules, pricing structures, communication templates, and dashboard preferences. For feature requests, our product team reviews them monthly. High-demand features get prioritized and built into the platform. Custom features specific to your venue can be developed separately.

Players can book through multiple channels: via WhatsApp (using VenueBot), through your booking website (BrandBox), or by calling/walking in (where you create the booking manually in your dashboard). All bookings appear in the same dashboard regardless of source.

Yes. Players can see live availability through WhatsApp bot or your booking website. Available slots show in green, booked slots in red. This updates in real-time, so players see accurate information and can book immediately without back-and-forth calls.

You define your cancellation policy (free cancellation until X hours before, partial refund if Y hours before, no refund if less than Z hours). The system automatically applies your policy. For online payments, refunds are processed to the original payment source. You can also offer reschedule options instead of refunds.

Yes. You can block any slot for any reason—maintenance, private events, staff meetings, or holidays. Blocked slots appear in grey on your calendar and are not bookable by players. You can create one-time blocks or recurring blocks (like every Monday morning for cleaning).

Create one booking and add all player names. You can charge the total amount to one person or split among participants. For corporate bookings, you can generate proper invoices with tax details, set credit terms, and track payments separately.

Yes. Players can load money into their Sportomic wallet and use it for bookings. This encourages repeat visits since they have credits to use. You can also offer bonus credits (e.g., load 100 credits, get 10 extra) to incentivize larger wallet top-ups. Wallet transactions are tracked in your dashboard.

Set pricing rules by time of day, day of week, or season. For example: weekday mornings at base rate, weekday evenings at 50% premium, weekends at 75% premium. The system shows the correct price automatically to players based on when they're booking. You can also set member vs non-member pricing.

Online bookings come pre-confirmed with payment. For walk-ins, you check availability in the dashboard, create the booking on the spot, collect payment (cash or online), and mark it as paid. Both types appear in the same calendar. Confirmed online bookings take priority.

Yes. Automated reminders are sent via WhatsApp—typically 24 hours before and 2 hours before the booking. This reduces cancellations and ensures players don't forget their slots. You can customize reminder timing and messages.

The system locks the slot the moment the first player begins payment. If another player tries to book the same slot, they see it as unavailable. This prevents double-bookings even during high-demand periods. Only completed payments confirm bookings.

Players can pay via credit/debit cards, bank transfers, digital wallets, and region-specific payment methods. Cash payments at the venue are also supported—you simply mark them as paid in the dashboard. All payment modes are tracked in your reports.

Money from online payments settles directly to your bank account through your payment gateway. Settlement timing depends on your gateway (typically 1-3 business days). Sportomic never holds your money—we only track payment status for your records. Cash payments go directly to you.

Yes. Create percentage discounts (20% off), flat amount discounts, time-based offers (valid only on weekdays), or user-specific discounts (first-time players, members, students). You can also create promo codes like 'FRIDAY20' for players to enter. The system auto-applies eligible discounts and tracks usage.

Your dashboard shows all unpaid bookings sorted by due date and amount. The system sends automated payment reminders to players. You can manually mark payments as received when players pay cash at venue, or extend deadlines when needed.

For online payments, refunds are initiated to the original payment source (card/wallet/bank transfer) based on your cancellation policy. Processing takes 3-7 business days depending on the payment provider. For cash payments, you can refund cash directly or credit to the player's wallet. The system tracks all refunds.

Yes, through Coachify. Split annual fees into monthly, quarterly, or custom installments with different due dates. The system tracks which installments are paid and pending, sends automated reminders, and calculates late fees if configured.

Use the Reports section to view daily revenue summaries showing total bookings, cash collected, online payments received, and pending amounts. You can filter by date, payment mode, or court to track your day's performance and identify any discrepancies.

Yes. We provide export-ready sheets formatted for popular accounting software including Tally, Zoho Books, Xero, QuickBooks, and others. These include all revenue entries, payment records, tax details, and customer information in the format your accounting software requires. Simply download and import into your system.

Yes. The dashboard shows total revenue from all confirmed future bookings, broken down by day, week, and month. This helps with cash flow planning, staff scheduling, and identifying slow periods that need promotional campaigns.

Yes. Booking confirmations with receipt details are automatically sent via WhatsApp and email immediately after payment. Players can also request past receipts anytime, which can be regenerated and sent to them.

Coaches mark attendance with one tap from their mobile. They select the batch, see the student list, and tap each name to mark present or absent. Attendance is recorded with timestamp. Parents of absent students receive automated WhatsApp notifications. You can view attendance by student, batch, date, or month.

Coachify enables WhatsApp broadcast messages to parents. Send automated fee reminders, absence notifications, progress reports, and event announcements. You can message entire batches or individual parents. Communications include attendance updates, schedule changes, and achievement celebrations.

Yes. Coaches can log feedback after sessions, rate skill levels across different parameters, and track improvement over time. Parents receive monthly progress reports. You can also track milestones like tournament participation, belt promotions, or personal bests. This visible progress improves retention.

Create batches with names, timings, days, capacity limits, assigned coaches, and fee structures. The system shows all batches in a calendar view to avoid timing conflicts. You can enroll students, maintain waiting lists when batches are full, and clone batches for the next term.

LeadEngine captures enquiries from your website, WhatsApp, and calls. Automated follow-up sequences guide prospects through trial bookings to admission. Once admitted, student details transfer to Coachify automatically. You can track conversion rates and identify where enquiries drop off.

Automated fee reminders go out via WhatsApp: 7 days before due date, 3 days before, on due date, and after overdue. Each reminder includes a payment link. You can track collection rates, outstanding amounts, and the oldest pending fees. Parents can pay online or at the venue.

Yes. Create coach profiles, assign them to specific batches, and track their schedules. You can designate primary and substitute coaches for each batch. View each coach's workload, student-to-coach ratio, and attendance. This helps with payroll and performance management.

You can link multiple students under the same parent/family account and apply family-specific discounts. When the same parent enrolls multiple children, you can set percentage discounts that apply automatically. All siblings' information and fee tracking remain connected under one family profile.

Yes. Each batch can have its own fee structure—monthly fees, quarterly fees, registration charges, uniform costs, or equipment fees. You can also have different pricing for beginner vs advanced batches, or children vs adults. All fee variations are configured per batch.

View reports on batch utilization, fee collection efficiency, student retention rates, attendance patterns, coach performance, and revenue per batch. Export student lists, outstanding fee reports, and monthly attendance sheets. These help you understand academy performance and make data-driven decisions.

PlayCommunity captures every player's WhatsApp contact from bookings and organizes them into segments (by sport, skill level, booking frequency). You can broadcast messages about empty slots, tournaments, or special offers without creating group chaos. Players receive personalized messages, and you can track which campaigns drive bookings.

Yes. Create time-limited offers (next 2 hours: 50% off weekday mornings), last-minute deals for slots empty 3 hours before start time, or bring-a-friend discounts. Broadcast these to your PlayCommunity. The system tracks campaign performance—how many used the offer and revenue generated.

Automated review requests are sent via WhatsApp 2 hours after a player's booking ends. Players can rate their experience with one tap. Positive reviews can be showcased on your website. You receive alerts for negative reviews so you can address issues immediately.

Create events in PlayVerse with details like date, format, entry fee, and prizes. Share registration links through PlayCommunity. Players register and pay online. The system tracks registrations in real-time, sends automated updates (registration open, slots filling up, schedule announcement), and manages brackets during the event.

Yes. Set up wallet credit bonuses for frequent bookings or special member rates. Track player booking frequency and reward your regulars with exclusive benefits like priority booking, discounts, or free guest passes. The system identifies your top customers automatically.

MapBoost helps optimize your Google My Business profile with complete information, high-quality photos, correct categories, and regular posts. This improves your ranking when people search 'badminton near me' or 'tennis coaching in [your area]'. You also get guidance on review management and responding to customer feedback.

BrandBox provides your branded booking website that you can link from all social media profiles. You can create promotional posts about tournaments, offers, or achievements and share them. Your booking website ensures players can book directly when they see your social media content.

LeadEngine tracks lead sources—whether enquiries came from Google, Facebook, Instagram, walk-ins, or referrals. You can see conversion rates by source and identify which channels give the best return. This helps you focus marketing efforts on what actually brings customers.

Yes. PlayCommunity uses broadcast lists where you send one message to many players, but each receives it individually. They don't see each other's contacts or responses. This avoids group chaos while letting you reach hundreds of players with one tap.

Yes. Segment players by sport preference, booking frequency (one-time vs regulars), skill level, location, or last booking date. Send different offers to different segments. For example, target inactive players with comeback offers or weekend players with weekday discounts.

Yes. All data is encrypted both in storage and during transmission using bank-level security standards. We host on secure cloud infrastructure with automated backups. Player personal information is never shared with third parties. You own 100% of your player and business data. We comply with applicable data protection regulations including GDPR.

We maintain high availability with multiple server backups across regions. Our historical uptime is 99.95% since launch. In rare cases of planned maintenance, we notify venues in advance via WhatsApp and status updates.

Yes. You can export all your data anytime—player database, booking history, payment records, student information, attendance records, and financial reports. Data is provided in standard formats (Excel, CSV, PDF) that work with other systems. You own your data completely.

Yes. The system is optimized for varying internet speeds and works well on 3G/4G/5G connections. Data usage is minimal—typically 50-100 MB per month. The interface is designed to load quickly even on slower connections.

Yes. We offer two integration options: (1) Whitelabel Sportomic directly on your own domain so players book on yourvenuename.com, or (2) Add a 'Book Now' button on your existing website that links to your Sportomic booking page. Both options ensure seamless booking experience.

Yes. Create multiple user accounts with role-based permissions. Owners get full access, managers handle bookings and reports, front desk staff create bookings and mark payments, coaches access only Coachify for their batches. Each user has their own login and all actions are logged.

You'll need internet connection to create bookings and process payments as Sportomic is cloud-based. We recommend keeping mobile data as backup if WiFi is unreliable. Most venues use mobile hotspots or backup internet connections.

Sportomic works as a mobile-optimized web app that works like a native app on any smartphone. Simply add it to your home screen for quick access. This ensures you always have the latest version without app store updates. A dedicated mobile app is on our roadmap.

Automated backups run every 6 hours and are stored in multiple secure locations. We maintain 30-day backup retention, so data can be recovered from any point in the past month if needed. You can also manually export your data anytime for your own records.

Yes. Sportomic integrates with major payment gateways globally including Stripe, Square, PayPal, Razorpay, PayU, and regional payment providers. Money settles directly to your bank account through your gateway. We help configure the integration during setup.

Yes. You can quickly cancel multiple bookings at once when weather is bad. The system automatically sends cancellation notifications and processes refunds based on your policy. You can offer rescheduling options to maintain customer goodwill.

Yes. Manage multiple locations from one account with separate dashboards for each venue. Each location has its own courts, pricing, staff, and bookings. You can view consolidated reports across all locations or individual performance. Staff can be given access to specific locations only.

Yes. Set different slot durations per court or sport. For example: badminton courts at 60-minute slots, swimming pool at 45-minute sessions, football at 90-minute slots. Each court can have its own timing structure and pricing.

Sportomic handles both seamlessly. Use Bookify for pay-and-play slot management and Coachify for coaching batches. You can block specific time slots for academy batches, preventing pay-and-play bookings during coaching hours. Revenue tracking separates rental income from academy fees.

Sportomic tracks digital memberships and player access. For physical access control systems (smart locks, RFID cards, biometric), integration may be possible as a custom setup. Contact our team to discuss specific hardware integration requirements for your venue.

You can pause your subscription during closure periods (weather breaks, renovations, off-season). Your data remains secure and accessible. When you're ready to reopen, simply resume your subscription.

Yes. Each court can have unique settings: different advance booking windows (Court 1 bookable 7 days ahead, Court 2 only 3 days ahead), different cancellation policies, different minimum booking durations, or different guest limits. Configure each court independently.

Yes. Sportomic handles both models. For per-hour venues (badminton, football), charge by slot. For per-person venues (swimming, fitness), charge by participant count. You can also mix both—court rental by hour with additional per-person charges for extra players.

Yes. Set recurring blocks for weekly offs (every Monday), specific time blocks (daily 2-4 PM for maintenance), or holiday closures. These blocked slots automatically appear on your calendar and are not bookable by players.

You can offer trial sessions through LeadEngine and Coachify. Create trial booking slots, send links to prospects, track who attended trials, and convert them to regular students. Trial session data helps you measure conversion from enquiry to admission.

VenueBot is the WhatsApp automation that players interact with—they message your WhatsApp number and VenueBot handles their booking request 24/7. Bookify is your internal dashboard where you (owner/staff) manage all bookings, view schedules, track payments, and create manual bookings. VenueBot is player-facing; Bookify is venue-facing.

Yes, through SlotSync. It connects all your booking platforms and syncs bookings into one Bookify dashboard. When a slot is booked on any platform, SlotSync blocks it everywhere else in real-time. You manage everything from one screen without switching between multiple apps.

You can start with just what you need. Most venues begin with 2-3 solutions (typically Bookify + VenueBot, or Bookify + Coachify for academies) and add more as they grow. You configure and use only the solutions relevant to your operations.

Yes, through MapBoost. Your optimized Google Maps profile includes photos, reviews, and a direct booking link. When people find you via Google search or Maps, they can click through to book immediately on your BrandBox website.

PlayCommunity uses broadcast lists, not groups. You send messages to hundreds of players individually—they receive it privately without seeing other players' contacts or responses. Regular WhatsApp groups create chaos with everyone seeing all messages. PlayCommunity keeps it clean and professional.

LeadEngine works through your BrandBox website and VenueBot. When prospects visit your site or message on WhatsApp asking about programs, their contact details are captured automatically. The system then sends automated follow-up sequences until they book or admit.

Yes. Customize WhatsApp and email templates for booking confirmations, reminders, cancellations, and other communications. Add your venue's tone, include specific instructions, or highlight special policies. All automated messages reflect your brand voice.

You can pause your subscription during temporary closures (renovations, seasonal breaks). Your data remains secure and accessible for viewing. When you reopen, simply resume your subscription and start taking bookings again.

Yes, through PlayCommunity. The system tracks player birthdays and important dates. Send automated birthday wishes with special discount codes, anniversary messages for long-term members, or milestone celebrations. This builds stronger relationships and encourages repeat bookings.

You can add or remove solutions anytime from your dashboard. When you add a new solution, it activates immediately and you receive training on how to use it. Changes reflect in your next billing cycle. There's full flexibility to scale up or down based on your needs.

Coachify supports both models. For group coaching, create batches with multiple students and one coach. For one-on-one sessions, create individual slots with single student assignments. Pricing, scheduling, and attendance tracking work for both formats.

Yes, in Coachify. Configure late fee rules (flat amount or percentage after X days overdue). The system calculates and adds late fees automatically to outstanding balances. Parents see updated amounts in their next fee reminder.

Key reports include: daily/monthly revenue trends, court utilization percentages, peak vs off-peak performance, payment collection rates, player retention analysis, booking source breakdown (direct vs platforms), academy batch performance, and outstanding payments summary. All exportable to Excel.

Each court in Bookify can have unique properties: different sizes, surfaces (synthetic, wooden, clay), pricing, slot durations, and capacity limits. Players see court specifications when booking. You can set preferences or let players choose specific courts.

Yes. Create separate court/area categories for indoor and outdoor spaces, each with their own schedules and rules. During bad weather, you can quickly cancel outdoor bookings while keeping indoor operations running. Revenue tracking separates both facility types.

Yes. Revenue reports break down earnings by time slot, day of week, and court. Identify your peak earning hours, underperforming time blocks, and seasonal patterns. This data helps optimize pricing strategy and promotional timing.

Reach us via WhatsApp at +91-7899152424 (fastest response, typically 5-10 minutes during business hours), email at contact@sportomic.com, or call +91-7899152424. You can also visit sportomic.com and fill the contact form. We're here to help 7 days a week.

Currently, Sportomic's player-facing communication (WhatsApp, email confirmations) supports English. The venue dashboard is in English. We're actively working on adding more language options based on venue demand and regional requirements.

You can configure Bookify to allow bookings only from members. Set up member database, assign membership tiers, and restrict booking access to verified members only. Non-members see 'Members Only' message when trying to book.

Yes, through BrandBox. Your booking website is fully branded with your logo, colors, domain name, and content. Player-facing communications (WhatsApp, emails) include your venue branding. The player experience is completely white-labeled to your brand.